Terms of Service

1The agreement

Inbound (the “Service”) is provided by Caravan Transport LLC, a Pennsylvania limited liability company based in Philadelphia (“we”, “us”). By creating an account or using the Service, you agree to these Terms and acknowledge our Privacy Policy.

Inbound is a tool for businesses. If you use it for a company or other organization, you confirm that you are authorized to accept these Terms for it, and “you” includes that organization.

2The Service

Inbound helps sellers see which orders need attention after they ship. Today it:

• imports your TikTok Shop orders read-only through the official TikTok Shop Open API, using webhooks and incremental sync;
• tracks parcels across carriers such as USPS, UPS, FedEx and regional carriers, including handoffs between carriers, through our tracking provider;
• detects delivery exceptions (no movement, failed delivery, address issue, customs delay, possible loss, late delivery, return to sender, damage and other carrier exceptions) and gives your team an inbox to acknowledge, assign and resolve them;
• supports workspaces with members, roles and permissions, and keeps an audit log.

The Service is available as an iOS app. A seller web dashboard is coming soon. Inbound is software only: we do not carry, handle or insure your parcels, we are not the carrier for your shipments, and we never contact your buyers or change anything in your shop.

3Accounts and workspaces

• You must be at least 18 years old and able to form a binding contract to use Inbound.
• You sign in with Apple or with a one-time code sent to your email. Keep access to your Apple ID and email secure; you are responsible for activity under your account. Tell us at once at hello@shipinbound.com if you suspect unauthorized use.
• Your data lives in a workspace. Workspace owners and admins decide who joins and which role each member has, and are responsible for the people they invite and the access they grant. Every workspace must keep at least one owner.
• Only people whose role allows it can connect or disconnect stores, see buyer details or manage the team.
• Give us accurate information and keep it current.

4Your data and your buyers’ data

You keep all rights to the data you bring into Inbound, including your orders and your buyers’ information (“Your Data”). You give us permission to host, copy, process and display Your Data only as needed to provide, secure and support the Service for you, as described in our Privacy Policy. We act as your service provider for your buyers’ information and use it for no other purpose.

You are responsible for your buyers’ data. In particular, you agree to:

• have the right to connect your shop and share its data with us, and follow the TikTok Shop policies and laws that apply to you, including privacy laws;
• use buyer names and addresses in Inbound only to fulfil and support orders, and not to market to or contact buyers in ways the marketplace does not allow;
• give buyer details only to team members who need them, using the roles Inbound provides;
• tell us promptly about any request or complaint about buyer data that you need our help with.

By connecting a shop, you authorize us to share tracking numbers and carriers with our tracking provider to follow deliveries. We never share buyer names or addresses with it.

5Acceptable use

Do not:

• connect a shop you are not authorized to connect, or import data you have no right to use;
• use Inbound to break the law, infringe anyone’s rights, or violate the terms of TikTok Shop, a carrier or another platform;
• use buyer data for advertising, profiling, resale or any purpose other than handling the order;
• try to access another workspace’s data, probe, scan or test our systems for vulnerabilities without our written permission, or get around security or rate limits;
• interfere with the Service, overload it, or access it by automated means other than the interfaces we provide;
• copy, resell or reverse engineer the Service, except where the law allows it despite this limit;
• upload malware or anything harmful in notes or other fields.

If you find a security issue, please tell us at privacy@shipinbound.com.

6Third-party platforms and carriers

Inbound relies on services we do not control, including TikTok Shop, shipping carriers, our tracking provider AfterShip, and Apple. Your use of those services is governed by their own terms.

• No affiliation or endorsement. Inbound is an independent product. It is not affiliated with, sponsored by or endorsed by TikTok, TikTok Shop, any carrier or Apple. Their names are used only to describe what Inbound works with, and belong to their owners.
• Their data, their changes. Order and tracking information comes from these services and may be late, incomplete or wrong. They can change or stop their APIs, limit our access, or revoke an authorization, which may interrupt parts of the Service.
• Carriers are responsible for delivery. Exceptions and delivery estimates in Inbound are signals based on carrier data, not guarantees. Claims for lost, late or damaged parcels are between you and the carrier or marketplace.

7Pilot, availability and fees

Inbound is in an early pilot. Features may change, be added or be removed, and the Service may be interrupted for maintenance or other reasons. We will try to give notice of significant changes, but we do not promise any particular level of availability during the pilot.

There is no charge for the pilot unless we agree otherwise with you in writing. If we introduce paid plans, we will tell you in advance and you can decide whether to continue.

8Ownership and feedback

We own the Service, including the software, design and Inbound name and logo. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while you comply with them. If you send us ideas or feedback, we may use them without obligation to you.

9Disclaimers

The Service is provided “as is” and “as available”, especially during the pilot. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or secure, or that it will detect every delivery problem.

10Limitation of liability

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, goodwill or data, or for the loss, delay or damage of any parcel, even if we were told they were possible;
• our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim, or US $100.

Some jurisdictions do not allow certain of these limits, so they may not all apply to you.

11Indemnity

You will defend and indemnify Caravan Transport LLC against third-party claims, and related costs and reasonable legal fees, that arise from Your Data, your use of buyer information, or your breach of these Terms or of the terms of a platform you connect.

12Termination and data deletion

• You can stop at any time. Disconnect your shops under More ▸ Stores and ask us to delete your account at privacy@shipinbound.com. Deleting your account in the app is not available yet.
• We can suspend or end access if you breach these Terms, if your use creates risk for others or for us, if a platform requires it, or if we end the pilot or the Service. Where reasonable, we will give notice first.
• What happens to data. When a shop is disconnected or its access is revoked, its access tokens and buyer names and addresses are deleted at once and its other data 30 days later. When your account is deleted, your account data is deleted immediately. Details and other retention periods are in our Privacy Policy.
• Sections 4, 8 to 11 and 14 to 15 continue to apply after these Terms end.

13Apple App Store terms

If you downloaded Inbound from the Apple App Store: these Terms are between you and us, not Apple, and we alone are responsible for the app and its content. Apple has no obligation to provide maintenance or support for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple’s only obligation is any refund the App Store terms provide; to the fullest extent the law allows, Apple has no other warranty obligation. Apple is not responsible for any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims. You confirm that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties. You must also follow the App Store’s usage rules. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or the Service will be brought only in the state or federal courts located in Philadelphia County, Pennsylvania, and you and we consent to their jurisdiction. Before filing a claim, please contact us so we can try to resolve it informally.

15Changes and general terms

• We may update these Terms as the Service develops. We will change the “Last updated” date and, for material changes, tell you in the app or by email before they take effect. Continuing to use the Service after that means you accept the new Terms.
• These Terms, together with the Privacy Policy and any written agreement we sign with you, are the entire agreement between us about the Service.
• If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
• You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.
• Neither of us is liable for delays caused by events beyond reasonable control, including outages of third-party platforms or carriers.

16Contact us

Questions about these Terms: hello@shipinbound.com. Privacy and data requests: privacy@shipinbound.com.